Privacy Policy

1. Who we are

chathome.lu is an AI-native real estate platform operating in Luxembourg. The data controller is chathome.lu (contact: hello@chathome.lu).

2. Data we collect

We collect the following categories of data, subject to your consent choices:

• Strictly necessary: session tokens, authentication state, language preference, security cookies.
• Analytics (with consent): page views, session duration, feature usage events — pseudonymised via Firebase Analytics.
• Personalization (with consent): search history, saved listings, vibe profile — used to tailor AI recommendations.
• Marketing (with consent): no third-party advertising is currently active.

3. Legal basis

Strictly necessary processing is based on legitimate interest and contract performance (GDPR Art. 6(1)(b) and (f)). All other processing is based on your explicit consent (GDPR Art. 6(1)(a)).

4. Your rights

Under GDPR, you have the right to access, rectify, erase, restrict, and port your personal data. You may also withdraw consent at any time via the Cookie Settings link in the footer. To exercise any right, contact hello@chathome.lu.

5. Data retention

Session data is deleted on logout. Analytics data is retained for a maximum of 13 months. Consent records are retained for 6 months (180 days) per cookie expiry.

6. Complaints

You have the right to lodge a complaint with the CNPD (Commission Nationale pour la Protection des Données) at cnpd.public.lu.

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